Job vacancy Customer Service Manager

Announced

14 February, 2024

Job Type

Employee

Job Status

Full Time

Job Title

Customer Service Manager

Job Location

Bangkok

Job Presentation

Our client is a global Freight Forwarding business . They are looking for a potential candidate who can fulfill their requirement as following;
Position : Customer Service Manager
Business Type : Freight Forwarding
Working day : Mon – Fri 09.00-18.00
Location : Sriracha,Chonburi
Benefit :

Salary Total Package 70,000 – 80,000 THB/ month
Bonus
Provident fund
Insurance

Qualifications:

Bachelor’s degree in Business Administration, Business English, Logistics&Supply chain Management, or related field.
Minimum 8 years of Customer Service in the Freight Forwarding field.
Good knowledge of Customs Clearance.
Good command in English and can communicate with Oversea Customers.

Job description

Coordinate and support sales team activities, freight forwarder ,shipping and
clients to provide professional services.

Maintain good relationship with customer, handling the daily delivery import – export matters and ensure supply of goods on time.
Responsible for receiving customer orders, reconciliation and billing.
Responsible for placing orders with suppliers, and tracking orders to complete the payment, reconciliation with suppliers against payment.
To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide.
Communicate customer feedback and insights to relevant teams to drive product and service improvements.
Develop and implement strategies to enhance customer satisfaction and loyalty.

Valid Till

12 Feb, 2025 (288 days left)

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