Job vacancy Customer Service Executive

Customer Service Executive Posting Date : 29 Apr 2024 | Close Date :28 Jul 2024 

Responsibilities:

• Responsible for handling (Ocean/Air Freight) both import & export transhipment, cross-border, customs clearance process, and regulations.
• Preparing shipping documentation’s (MBL/HBL, MAWB/HAWB, CIPL, PO, COA) etc.
• Handle booking process, confirmation of shipping documents, corrections, amendments, and issuance of final documentations and PRE-ALERTS.
• To handle customer complaints and assist in handling daily communications and correspondence to external customer.
• Build and maintain a robust sales pipeline through lead generation and prospecting.
• Present logistics solutions and services to potential clients.
• Negotiate contracts and pricing agreements with clients.
• Cultivate and maintain strong relationships with existing clients.
• Address client inquiries, concerns, and issues in a timely and effective manner.
• Collaborate with clients to understand their logistics needs and provide tailored solutions.
• Monitor client satisfaction and work to ensure high levels of service quality.
• Stay informed about industry trends, competitors, and market conditions.
• Maintain accurate records of sales activities, contracts, and client interactions
• Ensure compliance with all company policies and industry regulations.
• Collaborate with the operations team to ensure smooth and timely cargo shipments.
• Coordinate with Finance to make sure Gross Profit and Billing process.
• Monitor shipments and provide clients with real-time updates.
• Resolve any logistical issues or delays that may arise during transportation.
• Demonstrates ability to interact and cooperate with all company employees.
• Provide additional services beyond the call of duties.
• Any other duties as assigned by the Management.

Qualifications:

• Bachelor’s degree in business, logistics, supply chain management, or a related field is typically required.
• Minimum 2-3 years of sales experience in freight forwarding logistics or transportation industry and customs regulations.
• Strong customer service mind.
• Strong knowledge of incoterm 2020.
• Sales oriented with operational conscious.
• Self-confident & good team player with positive working attitude.
• Strong negotiation skills.
• Dynamic, structured, flexible, and ambitious.
• Self-motivating.
• Familiarity with CRM software, Cargo Wise, Microsoft Office suite, & LIMA is a plus.
• Good team player

Sub Specialization : Supply Chain & Logistics;Others Type of Employment : Permanent Minimum Experience : 2 Years Work Location : Bangkok

28 Jul, 2024 (73 days left)