Job vacancy Senior Customer Success (JP-speaking) / JLPT N1 / Salary up to 80K / BTS Saladaeng

Job description
- Act as a primary contact for customers to develop trustworthiness, including understanding their needs and recommending appropriate solutions.
- Strong in maintaining a stable relationship with key clients, able to upsell with both existing clients and also expand the new business revenue.
- Track and analyze account performance against key metrics to inform strategic decisions.
- Collaborate closely with a business development person to advocate for clients and drive solutions that meet their needs.
- Monitor and track key account performance metrics and customer health indicators to identify trends and areas for intervention.
- Support product promotion by delivering product value to customers as new functions are released.

Qualifications
- Bachelor’s degree in business administration, marketing, communications, or a related field.
- Proven experience in a customer-facing role (B2B) such as customer success, key account management, or business development for more than 3–4 years.
- Highly preferred strong interpersonal skills with the ability to build relationships with clients.
- Good communication skills, both verbal and written in English and Japanese.
- Must have a Japanese language proficiency score of only JLPT N1.
- Excellent problem-solving abilities with a proactive and solution-oriented mindset.
- Experience working with CRM systems and other customer management tools is a plus.

11 Mar, 2025 (295 days left)